Patient Access Navigator

Job Description

This position will be scheduled to work Monday-Friday, 7:30AM-4:00PM.

External candidates are eligible for a one-time signing bonus of $2,000 (prorated for part time roles). The bonus will be paid out as a $1,000 gross pay adjustment following the completion of a successful 90-day orientation; the final installment of $1,000 will be paid upon completion of one year (2,080 hours) of service in the department hired into. Amounts reflect gross pay, prior to applicable tax withholdings and deductions required by law. Please note that current UVM Health Network employees are excluded from eligibility for this bonus. Additional terms and conditions apply.

POSITION SUMMARY
The Patient Access Navigator is a fundamental part of the patient experience and is a key contributor to the financial health of the organization.  The navigator coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities as well as ADT order management activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The navigator will serve as a mentor and resource for staff, providing support, direction and where needed, service recovery. 

BASIC KNOWLEDGE
Obtaining NAHAM [or HBI] certification and maintaining certification requirements is encouraged.  The ideal candidate has a customer service orientation and a willingness to partner with colleagues and the patients we serve; an ability to listen effectively on the telephone or in person and react appropriately to resolve issues and exceed expectations.  Must be proficient in the use of personal computers, strong key-boarding skills and ability to multi-task across multiple software applications.  Must possess excellent interpersonal communication, problem-solving, and organizational skills. Knowledge of medical terminology, diagnostic coding strongly preferred.  Knowledge of healthcare regulatory requirements, specifically payer related sufficient to facilitate compliant billing and authorization management.  Must possess strong time management skills, ability to prioritize, multi-task and work effectively with multiple interruptions.  Microsoft application experience required.  Ability to work in high stress environments while maintaining composure.  Minimum of 7 hours keyboarding per day is expected; for pre-service operations telephony in a call center environment is required.

EXPERIENCE
Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.

BENEFITS
We offer health, dental, vision, paid time off, and so much more! Review our benefit summary at: https://www.cvmc.org/about-cvmc/careers/benefits

LEARN MORE ABOUT OUR TEAM

·         We are CVMC: https://www.youtube.com/watch?v=Rw88cCmq_3o

·         To learn more about CVMC visit www.cvmc.org or review our fact sheet at https://www.cvmc.org/sites/default/files/documents/CVMC-Fact-Sheet.pdf