Patient Access Specialist Pre-Registration Navigator

Job Description

Position Summary:
 
The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization.  The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors.  The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process.  The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the Central Vermont Medical Center revenue cycle remains whole.    

Basic Knowledge

Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

Experience:

Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred.  Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.