Family Medicine - Berlin

Family Medicine - Berlin wants to make the process for refilling prescriptions as easy and efficient as possible. We want you to get the prescriptions you need with as few phone calls as possible.

Here are suggestions that we think will help us reach this goal:

Call Your Pharmacy First

Even if your bottle says no refills, call your pharmacy first. We work with them daily to make sure that you have the medications you need when you need them.

To prevent patients from running out of their medications, most pharmacies fax a refill request to us when your prescriptions need to be refilled. This happens behind the scenes automatically in some pharmacies. Therefore your new prescriptions may be at the pharmacy already.

If you call the prescription line at Family Medicine - Berlin: 371- 4620

You must leave your name, date of birth, medication name, dose and frequency, and a phone number to reach you so we can insure the correct medication is processed for the correct patient.

Please Allow 2 Business Days to Process Refills

We receive many requests daily so we must have two business days to process prescription refill requests.

Call your pharmacy and let them know if you are out of medication and ask them to request a refill.

Sometimes We Cannot Refill Your Medication

1. You may be overdue for an appointment. Our policy is that anyone taking medications must be seen once a year at least (more if recommended by your provider).
2. Your insurance may require a Prior Authorization, which takes a minimum of 2 business days.
3. It may be too soon for a refill. If it is not time to get a refill, your insurance company may not cover the cost.

Picking up written prescriptions

PLEASE notify us if a friend or relative is picking up your written prescription.

That person may need to know your date of birth and have an ID.

As our valued patients, we welcome your suggestions and/or
comments about how the process works for you. Thank you.