After each visit, Patient Financial Services will file health insurance claims directly with your primary insurance company and, if appropriate, your secondary insurance payer. Any payments and/or outstanding balances not paid by your insurance payer will be billed to you directly. If your insurance payer does not respond within 60 days of receipt of the claim, we may notify you and ask that you contact your insurance payer on our behalf.
We bill health insurance companies as a courtesy for our patients if the patient provides the required insurance information and signs an assignment of benefits form (AOB). If you don’t have health insurance, please notify registration at the time of service as you may be eligible for an uninsured patient discount.
There may be separate bills issued for your care: hospital, physician, anesthesia and radiology.
Hospital Billing
A hospital bill will be filed with your insurance company for technical services, which includes outpatient ancillary services (lab, radiology, etc.), outpatient procedures/services/therapies, surgical and medical procedures, and inpatient hospitalization. After discharge, Patient Financial Services will file an appropriate claim with the applicable insurance companies. Once the claim has been paid, any remaining balances will be billed to you directly for payment on a 28-day billing cycle.
Physician Billing
A physician bill will be filed with your insurance company for the evaluation, management and expertise for the care provided, which includes physician evaluation, care, consultation, order management, test interpretation and basic office procedures. After care is provided, Patient Financial Services will file an insurance claim to your provider. Once the claim has been paid, any remaining balances will be billed to you directly for payment on a 28-day billing cycle.
Anesthesia Billing
When a procedure requires the services of an anesthesiologist, a separate bill will be generated for the anesthesia care provided. The anesthesia billing office will file the appropriate insurance claim and, once paid, forward the remaining balance to you directly for payment. Should you have any questions regarding this bill, contact the customer service number listed on the statement.
Radiology Billing
When a procedure requires the services of a radiologist, a separate bill will be generated for the reading provided. The Radiologist billing office will file the appropriate insurance claim and, once paid, forward the remaining balance to you directly for payment. Should you have any questions regarding this bill, contact the customer service number listed on the statement.
Payment Expectations
- Once your health insurance provider has paid their portion of charges, Patient Financial Services will send you a patient statement showing your portion of the bill.
- Patient Financial Services will continue sending patient statements approximately every 28 days until the balance for each account has been paid in full. If payment in full or payment on an established payment plan is not received within 28 days of statement billing, the account will age. Should payment not be received within four (28-day) billing cycles, your account will be referred to an outside collection agency. Please contact Patient Financial Services as soon as possible to prevent this referral.
- Payment in full is expected with each statement.
- Charges or credits applied to your account after the statement date will appear on your next statement.
- Contact your insurance provider with any insurance questions you may have.
- Your monthly patient statement will provide details of new and existing activity on your account. If you make a payment, the next statement will reflect that payment. Payments that are mailed with the remittance coupon will be posted to the oldest account first to prevent aging to collections (first in/first out).
If you have any questions during the statement process, contact Patient Financial Services. Our team is ready to assist you with questions regarding billed charges, third-party billing (government and commercial insurance carriers), balances due, payment arrangements, account changes or updates, and requests for financial assistance.
Payment Methods
The Central Vermont Medical Center accepts the following methods of payment:
- Cash
- Personal check
- Traveler's check
- Money order
- Credit card
- HSA
All locations at the Central Vermont Medical Center accept MasterCard, Visa, American Express, Discover.
If payment in full presents a hardship please be aware we offer payment plans and financial assistance.
Financial Assistance and Government Assistance Programs
If you are uninsured, you are eligible to receive financial assistance through Vermont Health Connect. Please visit www.vermonthealthconnect.gov to learn more about your eligibility.
If you are uninsured, underinsured, ineligible for a government program or otherwise unable to pay for medically necessary care based upon an individual financial situation, find out about our Financial Assistance program.
To set up a payment plan, you may contact Patient Financial Services Customer Service at 802-847-8000 or toll-free at 802-639-2719.
Uninsured Self-Pay Discount
For the uninsured patient, Central Vermont Medical Center offers a discount for medically necessary care. (Note: cosmetic, non-medically necessary services (e.g. IVF, sterilization reversals, etc.), case rate services, are examples of services not eligible for the discount.
Central Vermont Medical Center uninsured discount is for an uninsured patient who is not enrolled in a third-party health insurance plan. If single service provided is greater than $5,000 an additional prompt pay discount may be available. To receive the additional discount, payment in full is due at time of service.
Contact Patient Financial Services
If you have any questions, need assistance with your bill or want to make a payment, call:
802-847-8000 (Local)
800-639-2719 (Toll Free)
or email CustomerService@uvmhealth.org
(Please do not send credit card information via email.)
Customer service phone hours are Monday through Friday, 8:30 a.m. – 4:00 p.m.
Our Medical Center Campus office is open Monday through Friday, 8:00 a.m. – 4:30 p.m.
Office Locations
Patient Financial Services
3 Home Farm Way
Montpelier, VT 05602
Central Vermont Medical Center Campus
130 Fisher Road (located in the Main Hospital, Basement)
Berlin, VT 05401
Mailing Address
CVMC Customer Service
P.O. Box 717
Brattleboro, VT 05302-0717